Last updated: July 29, 2026
1. Purchases Through App Stores
Planet Of Tales subscriptions and in-app purchases are processed by Apple App Store or Google Play. Xanthe Private Limited does not directly receive or store your payment-card details.
2. Requesting a Refund
Refund requests must normally be submitted to the store through which the purchase was made. Apple and Google independently review requests according to their policies and applicable consumer law.
3. Apple App Store Purchases
For an iOS purchase, use Apple’s purchase history or “Report a Problem” service to request a refund. Apple controls the approval and payment of any refund.
4. Google Play Purchases
For an Android purchase, request a refund through Google Play order history or Google Play support. Google controls the approval and payment of any refund.
5. Cancellation Is Different From a Refund
Cancelling a subscription prevents future renewals but does not automatically refund an earlier charge. Access normally continues until the end of the paid period.
6. Accidental or Duplicate Charges
Contact support@planetoftales.com with the store, purchase date and order reference. We can help identify the correct refund route, but the app store makes the final decision.
7. Consumer Rights
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection law.
8. Contact
For billing assistance, email support@planetoftales.com. Do not send full card information.